The Cisco AI Assistant for Webex is a suite of AI-powered features designed to enhance collaboration in a hybrid work environment. It includes tools like AI-powered Meeting Summaries, Space Summaries, and Message Rewrite, which help users save time and improve productivity by streamlining communication and providing quick overviews of discussions.

AI is essential for delivering rich experiences in a hybrid work model. It addresses the needs of both in-person and remote users by providing features that enhance communication, such as improved audio quality with HD Voice, and tools that help users catch up on missed meetings or messages efficiently.

The Webex Contact Center has introduced several AI-driven features aimed at improving customer experiences. These include automatic customer satisfaction scores, topic analytics, and agent wellness solutions like burnout detection, which help ensure agents are supported and can perform at their best.